Trust building for collaborative win-win customer solutions

Purpose of project

This Opportunity Assessment project looks to understand customer aspirations and expectations for the energy sector and Measuring and enhancing the level of trust between customers and service providers in the energy sector.

Impact of project

This project aims to expedite the participation of residential buildings in Australia in smart heating/cooling control to reduce electricity supply and consumer costs.

Project partners – industry and research

AGL, Essential Energy, Western Power, QUT, CSIRO, Curtin, UNSW, UTS

IRG members

Essential Energy, Swinburne, ACOSS, AEMC, ECA, Essential Energy, Wattwatchers, AGL, Dept. of Industry